Return & Refunds
Returns
Because GOOD DINE is a food product, we generally cannot accept returns for change of mind
once the product has been delivered.
However, if your order arrives damaged, incorrect, or has another product-related issue, please contact us as soon as possible at info@glife.co.nz.
Please include:
- Your order number
- Your name
- A description of the issue
- Photos of the product and packaging where applicable
We will review the issue and arrange an appropriate solution where required.
- Standard Shipping: $10.00 for orders under $80
- FREE Shipping: On orders $80 and over
- Estimated delivery: 1–2 working days
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact our customer service team.
Depending on the circumstances, we may offer:
- A replacement
- Store credit
- A refund
Please keep the original packaging until your enquiry has been resolved.
Refunds
Approved refunds will be returned to the original payment method.
Processing times may vary depending on your bank or payment provider.
Nothing in this policy is intended to limit any rights customers may have under applicable New Zealand consumer law.
Cancellation
If you need to cancel or change your order, please contact us as soon as possible.
We will do our best to assist you.
However, once an order has been packed or dispatched, we may not be able to cancel or
change it.